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Orders
Below are some of are common questions about orders
How do I place an order?
Browse our premium collection, add your favorite items to cart, and proceed to checkout. We've designed a seamless shopping experience to help you find the perfect products for your beloved pets.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express) and PayPal to ensure secure and convenient transactions for our valued customers.
Can I modify or cancel my order?
Order modifications or cancellations must be requested within 12 hours of placing your order. Please contact our support team immediately for assistance
Shipping
Below are some common questions about shipping.
When will my order be shipped?
Your order will be processed within 2-3 business days after purchase. Once processed, you'll receive a tracking number via email so you can monitor your package's journey.
Do you ship internationally?
No, we currently only ship within the United States. This allows us to maintain our high service standards and ensure reliable delivery times for all our customers.
Do you offer order tracking?
Yes! Once your order ships, you'll receive a confirmation email with your tracking information. Express shipping orders include enhanced tracking features.
What shipping methods do you offer?
We provide two convenient shipping options to serve our customers:
- Standard Shipping (9-15 business days) • FREE on orders over $100 • $5.99 for orders under $100 • Processing time: 1-2 business days
- Express Shipping (5-9 business days) • Additional $15-25 based on location • Priority processing included • Full tracking provided
How long will it take until I receive my order?
We offer two shipping options:
Standard Shipping (9-15 business days)
- FREE on orders over $100
- $5.99 for orders under $100
- Processing time: 1-2 business days
Express Shipping (5-9 business days)
- Additional $15-25 based on location
- Includes priority processing
- Full tracking provided
Total delivery time = Processing time (1-2 business days) + Shipping time (depending on method chosen)
Do you offer any shipping discounts?
Yes! We currently offer: • Free shipping on all orders. • 10% welcome discount for new customers • Seasonal promotions (subscribe to our newsletter for updates)
Returns & Exchange
Below are some common questions about returns, and exchanges
What is your return policy?
We offer a hassle-free 30-day return policy for: • Unused items • Items in original packaging • Products in resalable condition
How do I initiate a return?
- Contact our support team at support@petluxecare.com
- Include your order number and reason for return
- Wait for return authorization and shipping instructions
- Ship items back in secure packaging
How long do refunds take?
Once we receive your return: • Processing time: 7-10 business days • Refund will be issued to original payment method • You'll receive a confirmation email when refund is processed
What items cannot be returned?
For hygiene and safety reasons, we cannot accept returns on: • Used or damaged items • Products without original packaging • Items marked as final sale
